Available for Projects

John Christian
De Guzman

Results-driven AI Automation Specialist & Virtual Assistant with 4+ years of customer service and technical support experience. Specialises in CRM automation, workflow design, and remote admin support for US/UK/AU clients.

John Christian De Guzman
⚡ 14+ Automations Built
🤖 AI Workflow Expert

Work Experience

4+ years serving US, UK, and AU clients across BPO, technical support, and automation — building a strong foundation in customer service before going deep into automation.

Technical Support Representative
Quantrics Enterprises Inc. (Bell Canada)
Jul 2024 – Mar 2025
  • Resolved 50+ internet, TV, and phone service issues daily via phone, chat, and remote troubleshooting — maintaining high CSAT scores.
  • Maintained accurate CRM records and documented resolutions, reducing repeat contacts and improving the team knowledge base.
  • Leveraged AI tools and structured troubleshooting workflows to cut average handle time and improve first-call resolution.
Technical Support CRM AI Tools Phone · Chat · Remote
Customer Service Representative
Telus International
Aug 2022 – Feb 2024
  • Handled 100+ inbound calls daily covering billing, account management, and service plans — consistently meeting quality benchmarks.
  • Identified recurring process gaps and escalated improvements to team leads, contributing to measurable operational efficiency gains.
  • Maintained empathetic, professional communication with diverse customers, achieving above-average satisfaction scores.
Inbound Support Billing Account Management Quality Benchmarks
Customer Service Representative
Sitel Group
Sep 2021 – Jul 2022
  • Resolved product inquiries, purchases, and returns in a fast-paced BPO environment with strong customer satisfaction scores.
  • Demonstrated product knowledge to guide customers toward informed purchase decisions, supporting upsell targets.
BPO Product Support Upselling Returns & Disputes

Core Customer Skills

🎧
Phone Support
100+ inbound calls daily with high CSAT across US/UK/AU clients
💬
Live Chat & Email
Multi-channel support — chat, email, and ticket management simultaneously
🛠️
Technical Troubleshooting
Remote diagnosis and resolution for internet, TV, and phone services
📋
CRM Record Keeping
Accurate documentation in HubSpot, Zendesk, and Salesforce to reduce repeat contacts
🤝
Empathetic Communication
Above-average satisfaction scores with diverse, international customer bases
Order & Dispute Handling
End-to-end order processing, billing disputes, returns, and account management

Software Used

The tools I rely on to deliver clean, reliable, and well-documented work for every client.

Automation Tools
Z
Zapier
M
Make.com
n8n
Go High Level
GoHighLevel
CRM Systems
HubSpot
SF
Salesforce
ZOHO CRM
Zoho
P
Pipedrive
Apollo
C
Clay
Communication
Slack
Teams
Discord
Zoom
Productivity & Design
Google Workspace
Microsoft 365
N
Notion
C
Canva

Featured Work

Real automations built for real business problems. Click any project to explore.

AI Customer Email Auto-Reply
Zapier AI Email
AI Customer Email Auto-Reply Automation

Automatically analyzes incoming Gmail messages with AI, sends personalized replies, and logs all interactions to Google Sheets — zero manual effort.

AI Support Ticket Automation
Zapier AI Support
AI Customer Support Ticket Automation

Google Forms submissions trigger a full pipeline: data logged to Sheets, AI analyzes and categorizes, automated email sent — all verified with live run logs.

Support Ticket Router
Zapier AI Routing
AI Support Ticket Router with 4 Paths

Advanced conditional routing — AI classifies each ticket, then branches across 4 paths (A/B/C/D) for specialized email responses and Sheets logging per category.

AI Lead Capture Auto-Reply
Zapier Lead Gen
AI Lead Capture + Auto-Reply System

Captures form leads, logs to a spreadsheet, and immediately sends dual follow-up emails — one to the lead, one internally — all within seconds of form submission.

Customer Support Workflow n8n
n8n AI Agent RAG
AI-Powered Customer Support Workflow

Full n8n pipeline: Gmail trigger → text classifier → AI Agent backed by Pinecone vector memory → auto-reply. Non-support emails silently skipped.

Lead Workflow GHL
GoHighLevel CRM SMS
Lead Nurture & Appointment Workflow

GHL automation that triggers on new form submissions, qualifies leads, books appointments, and sends multi-touch SMS reminders at 30 min and 2 hours before the meeting.

No Show Workflow
GoHighLevel CRM
No-Show Recovery Workflow

When an appointment status hits "No Show," the workflow fires an SMS, updates the CRM opportunity stage, and prepares re-engagement — automatically.

Dental Implant Pipeline
GoHighLevel Pipeline Dental
Dental Implant Booking Pipeline

Custom CRM pipeline tracking leads from "New Lead" through Consultation, Confirmation, Completion, Review, and Lost — built for a dental practice.

RAG Pipeline Chatbot
n8n RAG AI Agent
RAG Pipeline & AI Chatbot

Google Drive trigger → file download → Pinecone vector indexing → live AI chat powered by OpenAI embeddings. A full knowledge-base chatbot in one flow.

Treatment Completed Workflow
GoHighLevel Review
Treatment Completed → Review Request

When a pipeline stage reaches "Treatment Completed," the system waits, sends an SMS thank-you, then automatically fires a review request — hands-free reputation building.

Auto Client Report
Make.com Notion AI
Auto Client Report Generator

Notion-triggered Make.com scenario that uses Claude AI to write client reports, drafts them in Gmail, notifies via Telegram, and updates the Notion database — fully automated.

Media Opportunity Scanner
Make.com Claude AI Telegram
Media Opportunity Scanner

Gmail → Claude AI → Notion → Claude AI → Telegram. Monitors inbox for PR opportunities, summarizes with AI, logs to Notion, and pings you on Telegram every 15 minutes.

Dental Funnel
GoHighLevel Funnel Dental
Dental Practice Landing Funnel

A complete GoHighLevel funnel for a dental practice — hero section, service grid, about section, stats, and an embedded booking calendar with GHL integration.

SoLiving Funnel
GoHighLevel Funnel Real Estate
Corporate Housing Funnel (SoLiving)

Lead capture funnel for a corporate housing brand — features grid, testimonials, and an intake form feeding directly into a GHL CRM pipeline for instant follow-up.

Services

End-to-end automation solutions tailored to your business workflows.

Process Automation

Streamline repetitive tasks using modern automation tools and integrations.

  • Zapier & Make.com workflows
  • CRM automation
  • Form & data pipelines
🤖
AI Workflow Integration

Embed AI agents and language models into your existing business processes.

  • AI-powered email triage
  • RAG chatbots with vector memory
  • Intelligent ticket routing
💼
CRM Setup & Automation

Build and automate full CRM pipelines from lead capture to closed deal.

  • GoHighLevel / HubSpot / Pipedrive
  • Pipeline & stage automation
  • No-show & follow-up sequences
📊
Funnel & Landing Page Build

Design and deploy conversion-focused funnels connected to automated follow-up.

  • GoHighLevel funnel design
  • Calendar & booking integration
  • Lead capture → CRM pipeline

Let's Build Something Together

Have a workflow you want to automate? Let's talk about how I can save your team hours every week.

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